
Upgrade Instructions: Web Security Gateway
4 Websense Web Security Gateway Anywhere
If you have SQL Server Express, use the Windows Services tool to restart the
MSSQLSERVER service prior to upgrade, in order to ensure that the Service
Broker jobs are not running.
7. If Websense Log Server uses a Windows trusted connection to access the Log
Database, be sure to log on to the Log Server machine using the trusted account to
perform the upgrade. To find out which account is used by Log Server:
a. Launch the Windows Services tool.
b. Scroll down to find Websense Log Server, then check the Log On As
column to find the account to use.
8. If your deployment includes V-Series appliances, continue with the next section
(Step 2: Prepare appliances for upgrade (appliance-only), page 4.
If you have a software-only deployment, skip to Step 4: Restart services before
starting the upgrade, page 8.
Step 2: Prepare appliances for upgrade (appliance-only)
Before applying the 7.8.x patch, perform the following tasks and be aware of the
following issues.
Apply the v7.7 pre-upgrade hotfix
Before upgrading any Websense appliance to v7.8.x, a v7.7.x hotfix is required.
Until the hotfix is installed, it is not possible to download (or upload) the v7.8.x
upgrade patch files to the appliance.
1. To get the hotfix, in the Appliance manager, go to the Hotfixes tab of the
Administration > Patches/ Hotfixes page.
2. Enter the name of the hotfix to download and install on the appliance if it’s not in
the drop-down list. For example, if you are upgrading from:
v7.7.0, look for APP-7.7.0-090
v7.7.3, look for APP-7.7.3-090
3. Click Find to locate the hotfix.
4. Click Download.
When the download is done, the hotfix appears in the table of downloaded
hotfixes with the status Ready to install.
5. Click Install to apply the hotfix. The installation may temporarily interrupt some
services.
6. Click OK to continue. It may take more than 5 minutes to install the hotfix.
After the hotfix is installed, manually restart the appliance from the Appliance
manager:
1. Navigate to the Status > General page.
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