Red Hat APPLICATION STACK 2.1 RELEASE Podręcznik Użytkownika Pobierz pdf (Strona 15)

DataDirect Networks SFA™ OS 2.1.1.2 Release Notes Revision A2 | 15

8.0 Support

To submit debug information to DDN, use the diag tgz command.

Diag is a captive account on SFA OS systems that is used for performing operations on a

controller when there’s no CLI access or the CLI isn’t appropriate. Perform diag operations by

using ssh to login to the diag account.

The command syntax is:

ssh [email protected] diag-command

(where xxx.xxx.xxx.xxx is the controller’s IP address and diag-commands are listed in Table

1.)

Table 1 Valid diag commands and descriptions

Command

Description

help

Displays the help information.

clear

Clears all old crash files (it will clear a recursive crash).

reboot

Used to restart the controller if the RAID stack is not running. If the RAID

stack is running, this command will fail and you should use the CLI to

perform this operation.

shutdown

Used to shutdown the controller if RAID stack is not running. If the RAID

stack is running, this command will fail and you should use the CLI to

perform this operation.

status

Print a list of any crash files that are present and whether the RAID stack is

running or not.

tgz

Creates a .tgz file of all the crash information. The file is output to stdout

and since it’s a binary file, having it display on your terminal isn’t desirable.

Redirect stdout to your workstation with a command like:

ssh [email protected] tgz > crash.tgz

Please contact DataDirect Networks Support at any time for assistance. Support can be

reached by these methods:

Web

Support Portal https://portal.ddnsupport.com

Portal Assistance webportal.support@ddn.com

Technical Support Bulletins http://www.ddn.com/en/technical-support-bulletins

Support Email support@ddn.com

Mailing List Subscriptions https://ddntsr.com/mailman/listinfo/tsr-announce

Telephone

DDN Worldwide Directory http://www.ddn.com/en/support/contact-support

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